Conversational enables an instant and direct connection with your customers and target audience. Using AI technology we help brands and organisations to support or even fully transform the way they communicate and service their customer experience. Because of that, we at Studio Vi truly see conversational as one of the primary services within our agency.
Instead of implementing ready-made chatbot solutions, we create custom enterprise experiences. Conversational is omnichannel and can be integrated with many platforms including WhatsApp, SMS, Slack, as a widget on websites or Voice for a seamless, fully automated, and personalised experience to users.
Define business challenge
Using design thinking methodology we identify challenges and potential solutions for our clients.
Craft conversational entity
By taking the brand’s tone of voice and identity we collaboratively create a conversational entity.
Create conversation design
Here we curate the conversation and define the flow and its underlying logic in a detailed design specification that represents the complete user experience. We partner with stakeholders and developers to iterate on the designs and bring the experience to life.
Development of conversational entity
We push the limits of possibilities while using market-proven technologies that are both scalable and sustainable. We can integrate any CRM, API or other business technology which allows for a truly innovative solution.
Entity training and maintenance
To ensure quality, we constantly evaluate and improve the conversation flow.
Conversational ads are based on the idea of providing a more engaging and personalised experience to consumers, through increased engagement and user interaction with the advertisement.
Using Conversational AI we create and develop effective conversational solutions that deliver impactful customer experiences. This technology allows the conversational entity to constantly learn and grow to keep meeting the needs of your organisation and its users.
With Vidar’s broad experience with design and usability, he is responsible for overseeing and strategising the use of digital design within Studio Vi. Vidar works closely with a team of digital professionals to ensure that projects are delivered on time and within budget.
