Mr Lewis is a Boutique Hotel Group with accommodation across the Netherlands. They needed a digital solution that would solve the problem of providing a high level of hospitality without the need for staff.
Studio Vi created a custom solution that automates a guest’s journey in a Mr Lewis hotel. This involved the automation of tasks like:
“Nice place with a clean and new room, it’s all self-service and the check-in is via an app, which was perfect for me as I arrived late and left early. So definitely recommended.”
We created a custom chatbot solution, capable of acting as a receptionist, tour guide and virtual assistant. We decided to integrate this bot with WhatsApp and SMS, in order to minimise the extra software needed to use this hotel.
This chatbot is omnichannel, meaning it’s capable of communicating over different channels such as WhatsApp, SMS, Messenger or voice, making it more accessible and inclusive.
In a world where physical contact needs to be limited, this boutique hotel showed but a glimpse of what some hotels may look like in the future. The tasks and services extend across hospitality and other industries, showing the capabilities of chatbot technology to be integrated within the business to improve customer experience but also to streamline repetitive and costly tasks. This scalable solution means that Mr Lewis has a 24-hour virtual employee that improves with use and can handle any amount of hotels and clients.
This resulted in a successful project management experience (PME) for Mr Lewis’ automated hotel. Guests now book, check-in, enjoy their stay without hassle, and check out in a seamless and easy to use way. This interface is currently being expanded to automate more of Mr Lewis’ ongoing services and has already been implemented in their newly opened second hotel in Rotterdam
“Excellent communication. Excellent system with doors that open via the app, nice, stylish, cosy and comfortable room, including cheap rental of 2 simple bicycles, free parking nearby, the hotel is in a prime location for a very reasonable price.”